Effective Date: [Insert Date]
At MyCartDeals.online, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please read our Refund Policy carefully before making a return request.
1. Returns Eligibility
- You may request a return or exchange within 7–14 days of receiving your order.
- Items must be unused, unworn, unwashed, and returned in their original packaging with all tags attached.
- Certain items such as innerwear, swimwear, and sale/clearance products are non-returnable due to hygiene and safety reasons.
2. Return Process
- Contact our support team at 📩 [Insert Email] with your order number and reason for return.
- Our team will provide you with return instructions.
- Pack the product securely and ship it back to us.
- Once we receive and inspect the item, we will notify you about the approval or rejection of your return.
3. Refunds
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
- In case of prepaid orders, the refund will reflect in your bank/card within the standard banking timelines.
4. Exchanges
- If you wish to exchange a product (e.g., for a different size or color), please mention it while raising your return request.
- Exchanges are subject to product availability.
5. Damaged or Wrong Products
- If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photo proof.
- We will arrange for a replacement or full refund at no extra cost.
6. Late or Missing Refunds
- If you haven’t received your refund yet, first check your bank account again.
- Then contact your bank or credit card company—it may take some time before your refund is officially posted.
- If you’ve done all this and still haven’t received your refund, please contact us at 📩 [Insert Email].